About Customization

What types of products do you manufacture?

We exclusively manufacture high-quality T-shirts, hoodies, sweatpants, and sweatshorts.

What’s the MOQ (minimum order quantity) to order?

There is a MOQ of 100-200 units per color per design, increasing with the complexity of the craftsmanship.

Is there a size quantity limit per colour for each design?

For orders of 50 pieces, you can mix up to 3 sizes.

For orders of 100 pieces, you can mix up to 4 sizes.

For orders of 150 pieces, you can mix up to 5 sizes.

For orders of 200 pieces, you can mix up to 6 sizes.

Do you offer custom pattern service?

Please note that we now only produce clothing based on our ready-made patterns.

We are not able to take on projects that require custom patterns.

What kinds of fabrics do you provide?

We provide high quality fabrics that are pre-shrunk.

There are a large number of ready-made fabrics to choose from in the Fabric Library.

What are the lead times?

Sample Lead Time: 3-5 weeks.

Bulk Production Lead Time: 4-6 weeks.

Can I order samples before I order in bulk?

Yes, we offer samples before bulk order. Our procedure involves crafting initial prototypes and refining them through iterations to ensure accuracy before moving on to mass production.

However, it is imperative for us to be apprised of your bulk production schedule before initiating the sampling process. Please note that we do not undertake standalone sample production for clients lacking a predefined bulk production plan.

About Tech Pack

What are technical packages and why are they needed?

A technical package, also known as a tech pack, is a detailed document that contains all the technical specifications and information related to a clothing design. It serves as a blueprint or guide for designers and clothing production teams during the development and manufacturing process.

Here's why technical packages are needed:

1. Clear Communication: Technical packages act as a central reference point that helps in conveying every detail of the design. They provide clear and precise instructions to the production team, ensuring that everyone involved understands how the garment should be constructed and assembled. It helps minimize misunderstandings and ensures that the end result aligns with the designer's vision.

2. Design Consistency: Technical packages ensure consistency in the manufacturing process. They include important information such as technical drawings, construction instructions, dimensions, material specifications, and other relevant details. Having all these specifications in one place helps maintain uniformity across different production runs, ensuring that each garment is made according to the desired standards.

3. Quality Control: Technical packages play a crucial role in quality control. By providing detailed information about the design and construction of the garment, they enable manufacturers to assess the final product against the original specifications. This helps identify any discrepancies or deviations and allows for adjustments or corrections to be made, ensuring that the final product meets the expected quality standards.

In summary, technical packages are essential for effective communication, design consistency, and quality control in the clothing manufacturing process. They serve as a comprehensive reference guide that ensures everyone involved understands the design requirements and helps achieve the desired outcome.

What should a complete technology package include?

A complete technology package, often referred to as a tech pack, typically includes several essential components to provide detailed instructions and specifications for the production of a clothing design. Here are the key elements that a comprehensive tech pack should include:

1. Design Overview: A clear and detailed description or sketch of the product design, including front and back views. This helps communicate the visual concept and overall aesthetic of the garment.

2. Measurements: Precise measurements for each size of the product, including length, width, chest, waist, hip, sleeve length, and any other relevant dimensions. This ensures consistency and accuracy in sizing across different sizes.

3. Materials and Fabrics: Specifications of the fabrics to be used, including fabric composition, weight, color, and any necessary fabric treatments or finishes. This information helps ensure the correct selection of materials for production.

4. Colors and Pantones: Color references, such as Pantone codes or color swatches, to specify the exact colors required for the design. This ensures accurate color matching during the production process.

5. Bill of Materials (BOM): A detailed list of all materials required for the product, including fabric, trims, labels, buttons, zippers, and any other components. This helps ensure all necessary materials are procured for production.

6. Trim and Accessories: Specifications for all trims and accessories to be used in the product, such as buttons, zippers, labels, tags, or any other embellishments. This ensures consistency in the selection and application of trims and accessories.

7. Construction Details: Clear instructions and illustrations on how the product should be assembled and constructed. This includes details on stitching techniques, seams, closures, and any specific construction methods or requirements.

8. Artwork and Graphics: If applicable, any artwork, graphics, or prints to be incorporated into the design. This includes placement specifications, sizing, and any color requirements for the artwork.

9. Packaging Details: Instructions for how the final product should be packed, labeled, and presented for shipping and retail. This ensures that the product is packaged appropriately and ready for distribution.

10. Grading and Sizing: Grading rules and size charts for scaling the design across different sizes. This ensures that the proportions and fit remain consistent across various sizes.

Including all these elements in a technology package provides manufacturers with comprehensive instructions and specifications, reducing the chances of misunderstandings or errors during production. It helps ensure that your design vision is accurately translated into the final product.

What are the specific requirements for printing?

When it comes to printing your designs, we have specific requirements to ensure the best quality and accurate results. Here are the key details you need to consider:

Accepted File Types:

We accept the following file formats for printing:

- Adobe Illustrator (.AI)

- Adobe Photoshop (.PSD)

- PNG

Print Size:

Please adjust your design to the correct print size required.  For example, if you want to print a design with dimensions of 40 by 40 cm, make sure to adjust the size in the file to exactly 40 by 40 cm. It's important to specify your required print size when submitting your design.

Text Outlining:

If you are creating a file in Adobe Illustrator, it's recommended to outline your text or provide us with the font files used. This ensures that the text remains consistent and eliminates any font-related issues during the printing process.

Color Format:

Please send your file in either CMYK or RGB color format, depending on your requirements.

Color Matching:

While we make every effort to match the Pantone color of your design to the ink used for printing on the fabric, it's important to note that exact color matching cannot be guaranteed. Colors may appear differently on computer screens or printed paper compared to the final printed fabric due to variations in color calibration across different devices. If you have specific Pantone colors for your design, please provide the corresponding Pantone codes to assist us in color matching.

Print Description:

If you have specific requirements for placement, scale/size, repeat pattern, full print, or orientation of the printed artwork, please confirm these details before the proofing stage. This allows us to produce actual sample instructions based on your requirements.

Repeat/Seamless Mode:

If you have specific instructions on how to place, scale/size, repeat pattern, or achieve a full print and desired direction for your artwork, please communicate these details before the sampling process.  This will enable us to create actual sample instructions that align with your preferences.

Following these specific requirements for printing helps us ensure the best possible outcome for your customized designs.

Color system used for manufacturing, printing and dying

For dyeing, we use Pantone TCX. For printing, we use Pantone Coated colour system.

About Shipping & Return

What are the delivery options for samples?

When it comes to delivering samples, we work exclusively with reputable delivery providers like DHL, FEDEX, TNT, and others.

Typically, delivery times range from 3-7 working days, utilizing the fastest express air freight options available.

However, please note that final delivery durations may vary due to factors such as adverse weather conditions, peak periods, and regulatory permit requirements.

JCEE has no liability or responsibility for differences between the indicative and the actual transit time.

What are the delivery options for bulk production?

For bulk production delivery, we offer various air freight options to accommodate your budget or requirements.

We utilize a variety of delivery providers such as DHL, FEDEX, TNT, etc., for air freight delivery of your orders.

For orders exceeding 500 kilograms/1500 pieces, we provide sea freight options to certain countries/regions.

Please note that delivery times vary depending on the delivery location, and sea freight typically requires longer transit times compared to air freight.

What are incoterms?

Incoterms stand for “International Commercial Terms”, and they are set by the International Chamber of Commerce (ICC) every 10 years. The current edition of these rules is from 2020.

The incoterms have different abbreviations for terms like FOB (Free On Board), CFR (Cost and Freight), and CIF (Cost, Insurance & Freight).

These terms clearly lay out what the buyer and seller are responsible for when handling, transporting and delivering goods.

What incoterms you offer?

We offer the following incoterms for shipping.

EXW (Ex Works)
Goods are delivered at the seller's premises (seller's factory or other predetermined location). Upon delivery, all expenses for receiving the goods at the seller's premises are borne by the buyer.
After delivery, the buyer assumes all responsibilities and risks associated with the goods.

FOB (Free On Board)
The seller is responsible for transporting the goods to the buyer's designated port of shipment. The seller bears the cost of transporting the goods to the port of shipment.
Delivery is completed once the goods are placed on board the transport vehicle at the port of shipment. After delivery, the buyer assumes all responsibilities and risks associated with the goods.

CFR (Cost and Freight)
The seller is responsible for transporting the goods to the buyer's designated port of destination. The seller bears the cost of transporting the goods to the port of destination.
Delivery is completed once the goods are placed on board the transport vehicle at the port of shipment. The seller no longer bears responsibility or risk for any damage or loss of the goods.
The buyer may, if needed, arrange sufficient cargo insurance.

CIF (Cost, Insurance, and Freight)
The seller is responsible for transporting the goods to the buyer's designated port of destination, and purchasing insurance against the risk of loss or damage to the goods. The seller bears the cost of transporting the goods to the port of destination, as well as the corresponding insurance premiums.
Delivery is completed once the goods are placed on board the transport vehicle at the port of shipment. The seller no longer bears responsibility or risk for any damage or loss of the goods.

Which Incoterm do you default to?

We default to CFR Incoterm.

If you require freight insurance, please inform us before shipment, and we will promptly notify you to arrange insurance after the goods are loaded onto the transport vehicle. Alternatively, you may notify us before shipment to switch to CIF Incoterm.

Please be reminded: Whether it is CFR Incoterm or CIF Incoterm, the risk of damage or loss of goods is no longer our responsibility once the goods are loaded onto the transport vehicle.

Export and import clearance

All shipments handled by JCEE will have their export permits and custom documentation completed, and these charges are included in the shipping fees.

For all Incoterms that we offer, you will be responsible for customs importation and clearance. We will provide all necessary shipping documentation for you to submit to the customs office.

JCEE does not assume responsibility for customs clearance and duties at the destination of the goods for all Incoterms that we offer. In instances where shipments encounter issues such as being missing or stuck in customs of your destination country, we are not liable for any losses incurred after the goods have been handed over to the carrier.

Shipping insurance

For shipping, we do not buy insurance by default.

For instances where shipments are missing or are stuck in your destination country customs, JCEE is not liable for any losses after the goods have been handed over to the shipper.

Please kindly arrange for the purchase of insurance based on your cargo invoice value to insure your goods against such force majeure occurrences.

What's the return policy for non-quality issues?

We do not accept returns or exchanges for non-quality issues. Please carefully consider before placing a customization or purchase order.

What's the return policy of quality issues?

At JCEE, we are confident of our quality and take it very seriously. If you find issues with your order, please contact us within 7 days of receiving your items.

Should there be any concerns about the quality of the product, please email us with your order details and high-resolution photos of the issues.

We can reproduce the new products for you.

How can I track the shipment?

After shipping out, you will get the tracking code of your parcel. Then you can check the shipping info on "Order Tracking" page with it.

What should I do if the shipping has not been updated for a long time?

If the shipment status of your product has not been updated for more than 20 days, please get in touch with our customer service as soon as possible.